Complete the return form on gsdgroupinc.com in the RMA Ticket section

In the document, it is important to include:

● The invoice number or purchase order number.

● A brief explanation of the defect encountered with the product.

● Serial number.

● Contact information.

Upon receipt of your form, we will proceed with the verification and approval of the return. 

You will then receive a return number.

Once you received a confirmation number, send the items to the indicated address or drop them off directly at our offices, including a copy of the RMA form with the authorization number.

Shipping cost conditions:

● For all RMAs, we cover the outbound shipping cost. You are responsible for the return shipping cost.

● Exception: In the case of an error on our part regarding a new product order, we will cover all shipping costs. 

Once the equipment is received, we will conduct an inspection and inform you of any exchanges or credits granted.

Please note that this process may take up to 10 business days.