Acceptance of Terms
By using our website or making a purchase, you accept and agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these terms, please do not use our website or place an order.
Company Overview
Octavue, a registered trademark of Global Surveillance Distribution Group Inc. (G.S.D Group Inc.) is a leading provider of security cameras, AI video recorders, POE accessories, and other security-related products. We are committed to providing high-quality products designed to enhance your security systems.
Eligibility
To make a purchase on our website, you must be at least 18 years old or have the legal capacity to enter into binding contracts. By placing an order, you confirm that you meet these criteria.
Product Information
We strive to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, we cannot guarantee the accuracy of all details and reserve the right to correct errors or update information as necessary. Product availability is subject to change, and we cannot be held liable for stock discrepancies.
Pricing and Payment
Pricing: All prices on our website are in CAD and are subject to change without notice. Prices do not include applicable taxes or shipping fees.
Payment: We accept various payment methods, including credit cards, EFT, and other secure payment options available at checkout.
Order Acceptance and Cancellations
Order Acceptance: All orders placed on our website are subject to acceptance by G.S.D Group Inc. We reserve the right to refuse or cancel any order, including due to pricing errors, product availability, or suspected fraud.
Shipping and Delivery
Shipping: Shipping costs will be calculated at checkout based on your shipping address and the selected shipping method.
Delivery Time: Delivery times are estimates and may vary depending on your location and the shipping carrier. While we strive to deliver within the estimated time frame, G.S.D Group Inc. is not responsible for any delays caused by the carrier or customs.
Risk of Loss: The risk of loss and title for all products purchased from Octavue pass to you upon delivery to the carrier.
Returns and Refunds
If you are not satisfied with your purchase, you may return eligible products under our Purchase & Return Policy. Please follow our RMA (Return Merchandise Authorization) process for all returns. Refunds or exchanges will be processed once we receive and verify the returned products.
Warranty
We offer warranties on many of our products. Details of our warranties are outlined in our Warranty Policy, which covers defects in material and workmanship. Warranty periods vary depending on the product:
3 years for recorders and cameras
1 year for other electronic products and PTZ cameras
3 months for clearance sale items
Please refer to our Warranty Policy for full details on coverage, terms, and how to file a warranty claim.
User Accounts and Security
Account Creation: To make purchases or access certain features of the website, you may need to create an account. You are responsible for maintaining the confidentiality of your account and login credentials.
Security: We use industry-standard security measures to protect your personal information. However, no data transmission over the internet is 100% secure. By using our site, you acknowledge and accept the inherent security risks.
Intellectual Property
All content on this website, including logos, trademarks, images, text, and other materials, is the property of G.S.D Group Inc. or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express permission.
Limitation of Liability
To the maximum extent permitted by law, G.S.D Group Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to, damages for lost profits, data, or business interruption.
Indemnification
You agree to indemnify and hold Octavue, a registered trademark of Global Surveillance Distribution Group Inc. (G.S.D Group Inc.), its affiliates, employees, and agents harmless from any claims, damages, losses, or expenses arising from your use of our website or your violation of these Terms and Conditions.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Quebec, Canada. Any disputes arising out of these terms shall be resolved in the appropriate courts located in Quebec, Canada.
Modifications to Terms
G.S.D Group Inc. reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the most recent revision will be noted. Your continued use of the website after such changes constitutes your acceptance of the updated terms.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@gsdgroupinc.com
Phone: 1-866-791-7020
Address: 180 Boul Bellerose Ouest, Bureau 100, Laval QC H7L 6A2
Updated on February 3, 2025